How we collect, use, and protect your information
DataGage ("we," "us," or "our"), a product by Shared Development, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DataGage platform, website, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.
We may receive information from third-party services you connect to DataGage (e.g., database connectors, single sign-on providers). We only access the data necessary to provide the features you have enabled.
We use the information we collect to:
We do not sell your personal information or Customer Data to third parties. We do not use your Customer Data for advertising purposes.
We may share your information only in the following circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | Third-party vendors who assist with hosting, payment processing, analytics, and customer support — bound by confidentiality obligations. |
| AI Processing | When you use optional advanced AI features (e.g., AI Decision), data may be sent to AI model providers to generate results. Core analytics features process data within your deployment environment. |
| Legal Requirements | When required by law, regulation, legal process, or governmental request. |
| Business Transfers | In connection with a merger, acquisition, or sale of assets — you will be notified before your information is transferred and becomes subject to a different privacy policy. |
| With Your Consent | When you explicitly authorize us to share information with a specific third party. |
For DataGage Cloud (SaaS), Customer Data is hosted on secure cloud infrastructure. For on-premise deployments, all data remains within your own infrastructure. We will inform you of the hosting region applicable to your account upon request.
We implement industry-standard technical and organizational safeguards, including:
While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your credentials confidential.
We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination, we retain Customer Data for up to 90 days before permanent deletion. We may retain certain information longer if required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at support@datagage.io. We will respond within 30 days (or as required by applicable law).
If you access the Service from outside the region where our servers are located, your information may be transferred across borders. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. We do not use cookies for third-party advertising.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.
The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice within the Service at least 30 days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
When you use AI-powered features such as Ask Your Data and AI Decision:
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
