Refund Policy | DataGage

Effective Date: April 1, 2025 | Last Updated: April 1, 2025

Thank you for choosing DataGage. We want you to be fully satisfied with your subscription. This Refund Policy outlines the terms under which refunds and cancellations are handled for the DataGage SaaS platform. By subscribing to a paid plan, you agree to the terms described below.

1. Free Tier

DataGage offers a free tier that allows you to explore the platform at no cost. Since no payment is involved, no refund applies to the free tier. You may use the free tier for as long as it remains available, and you may upgrade to a paid plan at any time.

2. Subscription Plans

Paid subscriptions are offered on a recurring basis (monthly or annually). When you subscribe:

You are billed at the beginning of each billing cycle (monthly or annually).
Your subscription automatically renews at the end of each billing cycle unless you cancel before the renewal date.
Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

3. Cancellation

3.1 How to Cancel

You may cancel your subscription at any time by:

Using the account settings within the DataGage platform.
Contacting our support team at support@datagage.io.

3.2 Effect of Cancellation

Your subscription remains active until the end of the current billing period you have already paid for.
You will continue to have full access to paid features until the billing period expires.
After the billing period ends, your account will revert to the free tier (if available) or become inactive.
Your data will be retained for up to 90 days after the subscription ends, during which time you may export it. After 90 days, data may be permanently deleted.

4. Refund Eligibility

4.1 Monthly Subscriptions

If you are on a monthly plan and wish to request a refund, the following applies:

Timeframe	Eligibility
Within 7 days of initial purchase	Full refund — no questions asked.
Within 7 days of a renewal charge	Full refund for that renewal period, provided the Service was not substantially used during that cycle.
After 7 days	No refund. You may cancel to prevent future charges; access continues until the end of the billing period.

4.2 Annual Subscriptions

If you are on an annual plan:

Timeframe	Eligibility
Within 14 days of initial purchase	Full refund — no questions asked.
Within 14 days of a renewal charge	Full refund for that renewal period, provided the Service was not substantially used during that cycle.
After 14 days but within first 3 months	Pro-rated refund for the unused portion of the annual term, minus a 10% administrative fee.
After 3 months	No refund. You may cancel to prevent future renewal; access continues until the end of the annual period.

4.3 Enterprise and Custom Plans

Refund terms for enterprise and custom agreements are governed by the individual contract signed between you and DataGage. Please refer to your agreement or contact your account manager for details.

5. Non-Refundable Items

The following are not eligible for refunds:

Fees for periods during which the Service was substantially used.
One-time setup fees, onboarding fees, or professional services fees (if applicable).
Charges resulting from plan upgrades that were actively used.
Accounts terminated due to a violation of our Terms of Service.

6. How to Request a Refund

Contact us at support@datagage.io with your account email, the subscription plan, and the reason for your request.
Our team will review your request and respond within 5 business days.
If approved, refunds are processed to the original payment method within 10 business days. The exact timing depends on your payment provider.

7. Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

The downgrade takes effect at the start of your next billing cycle.
No refund or credit is issued for the remaining time on your current plan.
Features exclusive to the higher-tier plan may become unavailable when the downgrade takes effect.

8. Service Outages and Credits

If the Service experiences extended downtime (exceeding 24 consecutive hours) that is not caused by scheduled maintenance or circumstances beyond our control, you may request a service credit. Credits are applied to your next billing cycle and are calculated proportionally based on the duration of the outage. Service credits do not constitute a refund and are not redeemable for cash.

9. Price Changes

We may adjust subscription pricing from time to time. If we increase the price of your plan:

We will notify you at least 30 days before the new price takes effect.
The new price applies at your next renewal date.
If you do not agree with the price change, you may cancel your subscription before the renewal date and receive no further charges.

10. Chargebacks

If you dispute a charge with your bank or payment provider (a "chargeback") instead of contacting us first, we reserve the right to suspend your account pending resolution. We encourage you to contact our support team directly so we can resolve any billing concerns promptly.

11. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through a notice within the Service at least 30 days before they take effect. The updated policy applies to subscriptions renewed or purchased after the effective date of the change.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please reach out:

Email: support@datagage.io
Web: datagage.io/contact